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Shipping & Return Policy

SHIPPING

  • All products are handmade thus they take time to make. We ask for up to 1-2 weeks to make each piece and up to 1 week to deliver. Of course, the time is usually much shorter but this accounts for any delays.
  • We have to hand make each and every single wall hanging. It takes a lot of work and effort in our small workshop. Sometimes I get 10-15 orders per day. We have to make each and every one of these by hand with a great deal of precision. Please be patient as I will make sure you receive an impeccable art work.
  • To Our International Customers: Please note that if you are ordering from outside of the US/UK/Canada - there may be duty fees associated with your order which vary based on the region you are ordering from. Fedex will collect this from you when they deliver or this can be paid to Fedex online. This is not our charge but Fedex's.*

 

RETURNS

  • There are no returns. This is a handmade piece of work.
  • Please make sure to read product descriptions, dimensions and shipping policies carefully before completing your purchase.

 

CANCELLATIONS

  • We accept cancellations only if your wall hanging has not started production.
  • Please contact me first via our contact us page to find out if it has started or finished production.

BROKEN PART/DAMAGED ITEM

  • If there is any damage upon receipt of your wall hanging - contact me immediately within 24 hours of receiving your art work.
  • When you purchase from Urban Macrame, you're like family to me. I will personally assist in any possible way to make sure you are satisfied with your wall hanging to the best of my ability.